We live at the intersection of marketing and technology where innovative customer experiences are born. Our clients realize the value of their investments in marketing and technology by exceeding customer expectations and improving the bottom line.
CX Design Workshop
Hands on customer experience design workshop followed up with a CED Optimization Plan.
“The work that Dennis and Kristine have done for Windows – helping us understand our customers and their support needs better, will not only save our organization millions of dollars it has also changed the way that we think about our customer’s needs. This is a first for Microsoft and will have a truly lasting impact on how we think about the Windows customer and the support they need from Microsoft”.
Chief of Staff, Microsoft
Current State CX Assessment
Outside-In assessment of customer experience, digital ecosystem, and digital analytics followed up with a Current State Baseline Report.