One month assessment where Beyond Vigilant team reviews all existing client artifacts, conducts ten over the phone discovery interviews and leads one in-person working session (with cross functional SMEs) and one in-person final readout session (with client champion).
- Curating existing customer segmentation, research, and analytics into baseline
- Connecting existing solutions and systems from an outside-in, customer experience perspective
- Completing CX Current State Assessment providing insight to gaps in customer insights, analytics and the digital customer ecosystem
We recommend following up your CX Current State Assessment with our CX Evolution Roadmap