One day onsite workshop where we bring together a cross functional group of your “change agents” and “SMEs” to design the happy path for a scenario based, persona-lead journey.
- Assumptive needs-based persona based on one existing marketing persona
- Personal lead omni-channel journey map for one key business scenario
- Optimization plan identifying quick wins and longer term enhancements
- CED framework and methodology for repeatable customer experience optimization
We recommend following up your CED Workshop with our CX Current State Assessment
Content Management System Partners